Returning Merchandise

It's easy to return an item for an exchange or refund.

For a full refund, return merchandise within 30 days of receipt of your shipment (all purchases made in December can be exchanged or refunded until the 10th of January). Please assist us by indicating the reason for your return or exchange on the returns form found at the bottom of your packing slip.

We'll refund or credit the value of the item and any taxes you were charged within 6 days of us receiving it. Shipping charges are non-refundable however if the return is a result of our error, we will of course refund the shipping as well.

Please repack your order, enclose the returns form, insure the package and mail it to:

Lise Aagaard Copenhagen A/S
Toldbodgade 13
DK-1253 Copenhagen K
Denmark

If you have any questions, please feel free to call us at +45 33 93 60 93 or mail to info@trollbeads.com

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