Return policy

All purchases made on this website can be returned for an exchange provided the return slip corresponds to the registered purchaser within 30 days of delivery.

We will refund or credit the value of the item and any taxes charged within 30 days of us receiving it. Shipping charges are non-refundable, however, if the return is a result of our error, we will of course refund the shipping as well.

Our Guarantee

The warranty is based on the country of fulfillment, which is based on the orders delivery address.

Items fulfilled and shipped are subject to a 2-year guarantee against defect and will be exchanged within this period of time.

We only accept returns and exchanges of items bought on Any purchases made from our Trollbeads stores or independent stockists must be returned to the original place of purchase.

How to Return an Order

Please pack your order, enclose the returns form and place it in a protective envelope/package. Please mark the parcel with ”returned items”. We recommend insurance for safe arrival.

Download the returns form here.

Please assist us by indicating the reason for the return or exchange on the returns form found at the bottom of your packing slip.

Mail it to:
Web Sales Department
Trollbeads UK
40 Bowling Green Lane

Please Note: For hygiene and safety reasons, pierced earring hooks, stud earrings and earring accessories are non-returnable unless faulty. 

If you have any questions, please feel free to email