Refund policy

 

All purchases made on this website are eligible to be returned within 30 days of delivery from within the US. Simply use the pre-paid label enclosed included with your shipment and return the items to us in new, unused condition. NOTE: should you choose to use the pre-paid return label that was included with your order, a $2.99 shipping fee will be deducted from your refund amount. You may use alternative shipping methods for your return at your own discretion. We recommend including insurance on all return packages that use alternate shipping but it is not required; Trollbeads is not responsible for lost, stolen or damage merchandise sent using an alternate return shipping method.

If you purchased items from a different online store or from a store location, please return the items to the original purchase location. We are unable to accept returns of items not purchased on this website, or returns that are sent from outside the US.

Jewelry purchased from the US online store is accepted for exchange if returned in saleable condition within 30 days. Some exclusions may apply. Please contact our customer care team at info@trollbeads-unitedstates.com for instructions and assistance with ordering your new items.

Please complete the return form that was provided by our customer care team and package the items in a shipping box or envelope with sufficient protective material to defend against damage during shipping. Please mark RETURN on the outside of the package and attach the pre-paid return label that was provided by our customer care team.

Should you choose to use a different shipping method, please note that we are unable to reimburse shipping or insurance charges incurred. While not required, we recommend adding shipping insurance to ensure safe arrival. Please send package to:

Trollbeads
Attn: ECOMM RETURNS
3B Marlen Dr
Hamilton Township, NJ 08691
USA

We will refund the value of the returned item and taxes (less shipping fee if pre-paid label is used) that you were charged within 7 - 10 business days of the package reaching our facilities. Expedited shipping charges are non-refundable. In the event we made an error on your order, all charges are eligible for refund.

Questions? Please contact our customer service team:
Phone: 1 (855) 380-8764
Email: info@trollbeads-unitedstates.com

Limited Warranty & Product Guarantee

Items purchased are subject to a 2-year guarantee against defect and can be exchanged within this 2-year period. This means that you can return products which have faults or imperfections within two years from the date of purchase, given that these are not caused by improper use of the product.

Trollbeads United States, Inc. warrants to the original end-user that Trollbeads products will be free from defects in material or workmanship. The term of this warranty is limited to twenty-four (24) months from the end-user’s date of purchase, whether or not actual use begins on that date.

Limitations and Exclusions:

Trollbeads United States, Inc. is a wholly owned subsidiary of Trollbeads A/S. The obligations of each under this warranty, and the sole remedy for any breach thereof, are limited to repair, at Trollbeads A/S manufacturing facility, of any parts or parts of its Trollbeads products which prove to be defective, or, in Trollbeads United States, Inc. sole discretion, replacement of such products. All returns of defective parts or products must include proof of purchase, the product model number and serial number, and must be made through an authorized Trollbeads retailer. Authorized returns must be shipped prepaid. Repaired or replacement parts will be shipped to the retailer by Trollbeads United States, Inc.

1. The warranty provided herein does not cover charges in labor or other costs incurred in the troubleshooting, repair, removal, installation, service or handling of parts or complete products.

2. All claims under the warranty provided herein must be made within ninety (90) days from the date of discovery of the defect. Failure to notify Trollbeads United States, Inc. of a warranted defect within ninety (90) days of its discovery voids Trollbeads United States, Inc. obligations hereunder.

3. The warranty provided herein shall be void and of no effect in the event that (a) the product has been used outside the manufacturers’ specific use; (b) the product has been subjected to misuse, neglect, accident, improper or inadequate maintenance, corrosive environments, or environments containing airborne contaminants; (c) unauthorized modifications are made to the product.

4. The warranty provided herein is for repair or replacement only. Trollbeads United States, Inc. shall not be liable for any loss, cost, damage, or expense of any kind arising out of a breach of the warranty. Further, Trollbeads United States, Inc. shall not be liable for any incidental, consequential, exemplary, and special or punitive damages, nor for any loss of revenue, profit or use, arising out of a breach of this warranty or in connection with the sale, maintenance, use, operation or repair of any Trollbeads product. In no event will Trollbeads United States, Inc. be liable for any amount greater than the purchase price of the defective product. The disclaimers of liability included in this paragraph 4 shall remain in effect and shall continue to be enforceable in the event that any remedy herein shall fail of its essential purpose.

5. THIS WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY FOR TROLLBEADS United States, Inc. AND IS IN LIEU OF ALL OTHER EXPRESS AND IMPLIED WARRANTIES, TROLLBEADS United States, Inc. SPECIFICALLY DISCLAIMS ALL OTHER EXPRESS AND IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. No person or entity is authorized to bind Trollbeads United States, Inc. to any other warranty, obligation or liability for any Trollbeads product. Installation, operation or use of the Trollbeads product for which this warranty is issued shall constitute acceptance of the terms hereof.