Here you will find answers to your questions about shopping at our online store, Trollbeads.com, your order, payment options and more. Simply select from the categories below for your complete information.

We are happy to provide additional assistance to help you with issues placing your order or locating specific items, or for special requests.

Free Shipping over € 99 & 30 days return.

All purchases made on this website can be returned for an exchange provided the return slip corresponds to the registered purchaser within 30 days of delivery.

General Terms and Conditions for Trollbeads websites are applicable at any time for this competition

Trollbeads A/S is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our websites, then you can be assured that it will only be used in accordance with this privacy statement.

We have done our utmost to ensure the security and privacy of your transactions with us. Rest assured that your credit card information and other personal data will be handled with the highest standards of safety, security, and confidentiality.

We continue to work towards making our site accessible to everyone. For more information, please refer to the link below.