General information:
Trollbeads United States Inc.
Phone: 1 (855) 380-8764
Email: info@trollbeads-unitedstates.com

1. Purchases made on Trollbeads.com

Shopping at Trollbeads.com is not considered a legally binding agreement. Put your desired items in the shopping cart on the website. You can edit your shopping basket at any time by clicking on the shopping bag icon in the top right corner of the website. Here you can also write a comment on your order. Then click 'Check out' and you will now have to fill in your information. Here you can also add a discount code if needed. Then go through the delivery and payment steps by selecting your preferred payment and delivery methods. Please review your order before confirming your purchase.

You will then receive an order confirmation by email, which is an electronic receipt for the receipt of your order. You will also receive emails along the way with shipping and delivery updates.

We are happy to provide additional assistance to help you with issues placing your order or locating specific items, or for special requests. Please contact our customer service team via telephone during normal business hours for immediate assistance: Monday – Friday from 8:30 AM – 4:30 PM EST at phone 1 (855) 380-8764. You can also email your requests to info@trollbeads-unitedstates.com and we will do our best to respond within 1 business day.

2. Payment

Placing your order on this website is completely safe and secure. We currently accept Visa, Mastercard and American Express, as well as Paypal. For your personal security, we do not store any customer credit card information and require the payment information be entered each time you place an order on the site. Any refunds due to you will be credited back to the same method of payment used during purchase.

3. Shipping and delivery

Orders are shipped from the closest Trollbeads location or warehouse to the shipping address provided at the time of purchase. When standard shipping is selected, orders will typically leave our facility within 2 - 4 business days (may be up to 5 business days during extremely busy holiday periods).

Estimated transit/delivery time within the continental US is 2 - 5 business days.

Outside the continental US, please allow 3 - 7 extra business days for shipping to US territories.

Estimated transit/delivery time for international orders is 10-19 business days (Central and South American orders)

Your order will be carefully packed in protective materials, and you will receive a shipping notification via email when your package is on its way.

Read our full Shipping Policy here, including shipping costs and more information on Central and South American orders.

Unfortunately, we do not ship to P.O. boxes, APO addresses or commercial addresses.

4. 2 year warranty

Trollbeads United States, Inc. warrants to the original end-user that this Trollbeads product will be free from defects in material or workmanship. The term of this warranty is limited to twenty-four (24) months from the end-user’s date of purchase, whether or not actual use begins on that date.

Limitations and Exclusions:

Trollbeads United States, Inc. is a wholly owned subsidiary of Trollbeads A/S. The obligations of each under this warranty, and the sole remedy for any breach thereof, are limited to repair, at Trollbeads A/S manufacturing facility, of any parts or parts of its Trollbeads products which prove to be defective, or, in Trollbeads United States, Inc. sole discretion, replacement of such products. All returns of defective parts or products must include the product model number and serial number, and must be made through an authorized Trollbeads retailer. Authorized returns must be shipped prepaid. Repaired or replacement parts will be shipped to the retailer by Trollbeads United States, Inc.

1. The warranty provided herein does not cover charges in labor or other costs incurred in the troubleshooting, repair, removal, installation, service or handling of parts or complete products.

2. All claims under the warranty provided herein must be made within ninety (90) days from the date of discovery of the defect. Failure to notify Trollbeads United States, Inc. of a warranted defect within ninety (90) days of its discovery voids Trollbeads United States, Inc. obligations hereunder.

3. The warranty provided herein shall be void and of no effect in the event that (a) the product has been used outside the manufacturers’ specific use; (b) the product has been subjected to misuse, neglect, accident, improper or inadequate maintenance, corrosive environments, environments containing airborne contaminants; (c) unauthorized modifications are made to the product.

4. The warranty provided herein is for repair or replacement only. Trollbeads United States, Inc. shall not be liable for any loss, cost, damage, or expense of any kind arising out of a breach of the warranty. Further, Trollbeads United States, Inc. shall not be liable for any incidental, consequential, exemplary, and special or punitive damages, nor for any loss of revenue, profit or use, arising out of a breach of this warranty or in connection with the sale, maintenance, use, operation or repair of any Trollbeads product. In no event will Trollbeads United States, Inc. be liable for any amount greater than the purchase price of the defective product. The disclaimers of liability included in this paragraph 4 shall remain in effect and shall continue to be enforceable in the event that any remedy herein shall fail of its essential purpose.

5. THIS WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY FOR TROLLBEADS United States, Inc. AND IS IN LIEU OF ALL OTHER EXPRESS AND IMPLIED WARRANTIES, TROLLBEADS United States, Inc. SPECIFICALLY DISCLAIMS ALL OTHER EXPRESS AND IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. No person or entity is authorized to bind Trollbeads United States, Inc. to any other warranty, obligation or liability for any Trollbeads product. Installation, operation or use of the Trollbeads product for which this warranty is issued shall constitute acceptance of the terms hereof.

5. Exchange & Returns

All purchases made on this website are eligible to be returned within 30 days of delivery from within the US. Please contact our customer service team at info@trollbeads-unitedstates.com for a shipping label and return form. A $6.99 handling fee will be deducted from your refund. You may use alternative shipping methods for your return at your own discretion. We recommend including insurance on all return packages that use alternate shipping methods but it is not required. Trollbeads is not responsible for lost, stolen, or damaged merchandise sent using an alternate return shipping method.

If you purchased items from a different online store or from a store location, please return the items to the original purchase location. We are unable to accept returns of items not purchased on this website, or returns that are sent from outside the US.

Jewelry purchased from the US online store is accepted for exchange if returned in saleable condition within 30 days. Some exclusions may apply. Please contact our customer care team for instructions and assistance with ordering your new items.

Should you choose to use a different shipping method, please note that we are unable to reimburse shipping or insurance charges incurred. While not required, we recommend adding shipping insurance to ensure safe arrival.

We will refund the value of the returned item and taxes (less shipping fee if pre-paid label is used) that you were charged within 7 - 10 business days of your return reaching our NJ facility. Expedited shipping charges are non-refundable. In the event we made an error on your order, all charges are eligible for refund.

Read our policy for exchange and returns here

6. Campaigns & offers

All offers are only valid while stocks last. Discount codes are only necessary if they are clearly displayed.

Only purchases within the promotion period qualify free gifts. Offers and free gifts cannot be added to orders placed outside the campaign period.

If items qualifying for the free gift are returned, the free gift must also be returned.
If the free gift is not returned, we reserve the right to withhold the refund until we receive the free gift back.

Please note that the discount does not appear in the basket for Outlet items and items from the Set in Stone campaign. This is due to technical limitations of the website, but you can trust that your discount will be deducted.

If you want to use our Unique bead offer (3 for 2), you must add all three unique beads in the shopping cart. One of the beads will automatically have the price deducted and be free of charge in the shopping cart.

If we run seasonal and shorter campaigns and offers, the goods in question (the free gift) must be added in the shopping cart. The provided discount code must then be entered to claim the product as a free gift or its reduced price.

7. Disclaimer
We strive to always have a well-updated website and ensure that all information regarding our products is correct. However, errors may occur and in certain cases prices may be incorrect. If we discover a price error on a product that you have purchased on our website, we will contact you as soon as possible. In these circumstances, however, we will inform you of the correct price and you can thereby decide whether you wish to buy the product at the correct price. If we are unable to contact you, we reserve the right not to approve the purchase. We reserve the right to change prices on the website with immediate effect. We reserve the right for price changes, proofreading errors and technical errors on our webshop and correct them as soon as possible.

8. Third party applications

While visiting our website, you will notice that we use third party websites such as Facebook, Twitter, Pinterest, YouTube and Instagram to provide information about Trollbeads. Although individuals may have challenges accessing these particular websites, Trollbeads does not control or remedy the manner in which content is produced.

TBC ·Nov 02, 2026

What do you wish to give? ✨

As winter approaches, we often find ourselves thinking about the people who matter most.

The people who supported us. The people who made us laugh. The people who stood beside us through another year of life's adventures, celebrations and unexpected turns.

And with that comes a simple question: What do you wish to give?

Not simply a gift. But a wish.

Because sometimes the most meaningful presents are the ones that say something words cannot always express.

A wish for happiness.
A wish for courage.
A wish for love.
A wish for comfort.
A wish for new beginnings.

At Trollbeads, every bead tells a story.

This winter, perhaps your story can become a wish for someone else.

I Wish For You: Good Luck 🍀

Some journeys deserve a little extra luck along the way.

A new job.
A new home.
An important decision.
A dream finally becoming reality.

The clover has long been a symbol of fortune and hope, while the horseshoe reminds us that luck often finds those willing to embrace new opportunities.

Pyrite, with its warm golden glow, has traditionally been associated with confidence, prosperity and courage.

Perhaps your wish for someone this year is simple:

May good fortune find you wherever life takes you.

I Wish For You: Endless Love ❤️

Love rarely arrives in grand moments. More often, it is found in everyday gestures.

A hand held.
A message sent.
A familiar face waiting for us at the end of the day.
The moments that quietly remind us we belong to one another.

Perhaps your wish this winter is:

May you always know how deeply you are loved.

I Wish For You: Comfort And Closeness 🧸

Some gifts do not sparkle because of precious metals or gemstones. They shine because of what they represent.

Safety.
Warmth.
Home.
The people and places that make us feel at peace.

The teddy bear reminds us that comfort is not something we outgrow.

We all need places, and people, that feel like home.

Perhaps your wish is:

May you always find comfort when you need it most.

I Wish For You: Traditions Worth Passing On 🧶

Winter is full of traditions.

Recipes handed down through generations.
Decorations that return year after year.
Stories that are told again and again.

The crochet pattern is a celebration of craftsmanship, care and the beauty of things made by hand and shared with love.

Perhaps your wish is:

May the things you love continue long after today has passed.

I Wish For You: Wonder ✨

Even in winter, there is always light to follow.

A star reminds us to remain curious.
To keep dreaming.
To keep believing that the best stories may still lie ahead.

Perhaps your wish is:

May you never stop looking towards the stars.

A Small Moment Of Reflection

Before the season becomes busy, we invite you to pause for a moment.

Think of someone you love.
A friend.
A partner.
A child.
A parent.
Or perhaps yourself.

What do you wish for them?

My Winter Wish Is

Take a quiet moment and complete these sentences:

This year, I wish to give:

To:

Because:

Sometimes the most meaningful gifts are not the ones we unwrap. They are the wishes we carry for one another.

From all of us at Trollbeads Club, we wish you a season filled with warmth, closeness and stories worth sharing.

What do you wish to give this winter?

❤️

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