General information:
Trollbeads United States, Inc
Phone: 1 (855) 380-8764
Email: info@trollbeads-unitedstates.com

1. Purchases made on Trollbeads.com

Shopping at Trollbeads.com is not considered a legally binding agreement. Put your desired items in the shopping cart on the website. You can edit your shopping basket at any time by clicking on the shopping bag icon in the top right corner of the website. Here you can also write a comment on your order. Then click 'Check out' and you will now have to fill in your information. Here you can also add a discount code if needed. Then go through the delivery and payment steps by selecting your preferred payment and delivery methods. Please review your order before confirming your purchase.

You will then receive an order confirmation by email, which is an electronic receipt for the receipt of your order. You will also receive emails along the way with shipping and delivery updates.

We are happy to provide additional assistance to help you with issues placing your order or locating specific items, or for special requests. Please contact our customer service team via telephone during normal business hours for immediate assistance: Monday – Friday from 8:30 AM – 4:30 PM EST at phone 1 (855) 380-8764. You can also email your requests to info@trollbeads-unitedstates.com and we will do our best to respond within 1 business day.

2. Payment

Placing your order on this website is completely safe and secure. We offer secure payments processed through Adyen. We currently accept Visa, Mastercard and American Express, as well as Paypal. For your personal security, we do not store any customer credit card information and require the payment information be entered each time you place an order on the site. Any refunds due to you will be credited back to the same method of payment used during purchase.

3. Shipping and delivery

Orders are shipped from the closest Trollbeads location or warehouse to the shipping address provided at the time of purchase. When standard shipping is selected, orders will typically leave our facility within 2 - 4 business days (may be up to 5 business days during extremely busy holiday periods).

Estimated transit/delivery time within the continental US is 2 - 5 business days.

Outside the continental US, please allow 3 - 7 extra business days for shipping to US territories.

Estimated transit/delivery time for international orders is 10-19 business days (Central and South American orders)

Your order will be carefully packed in protective materials, and you will receive a shipping notification via email when your package is on its way.

Read our full Shipping Policy here, including shipping costs and more information on Central and South American orders.

Unfortunately, we do not ship to P.O. boxes, APO addresses or commercial addresses.

4. 2 year warranty

Trollbeads United States, Inc. warrants to the original end-user that this Trollbeads product will be free from defects in material or workmanship. The term of this warranty is limited to twenty-four (24) months from the end-user’s date of purchase, whether or not actual use begins on that date.

Limitations and Exclusions:

Trollbeads United States, Inc. is a wholly owned subsidiary of Trollbeads A/S. The obligations of each under this warranty, and the sole remedy for any breach thereof, are limited to repair, at Trollbeads A/S manufacturing facility, of any parts or parts of its Trollbeads products which prove to be defective, or, in Trollbeads United States, Inc. sole discretion, replacement of such products. All returns of defective parts or products must include the product model number and serial number, and must be made through an authorized Trollbeads retailer. Authorized returns must be shipped prepaid. Repaired or replacement parts will be shipped to the retailer by Trollbeads United States, Inc.

1. The warranty provided herein does not cover charges in labour or other costs incurred in the troubleshooting, repair, removal, installation, service or handling of parts or complete products.

2. All claims under the warranty provided herein must be made within ninety (90) days from the date of discovery of the defect. Failure to notify Trollbeads United States, Inc. of a warranted defect within ninety (90) days of its discovery voids Trollbeads United States, Inc. obligations hereunder.

3. The warranty provided herein shall be void and of no effect in the event that (a) the product has been used outside the manufacturers’ specific use; (b) the product has been subjected to misuse, neglect, accident, improper or inadequate maintenance, corrosive environments, environments containing airborne contaminants; (c) unauthorized modifications are made to the product.

4. The warranty provided herein is for repair or replacement only. Trollbeads United States, Inc. shall not be liable for any loss, cost, damage, or expense of any kind arising out of a breach of the warranty. Further, Trollbeads United States, Inc. shall not be liable for any incidental, consequential, exemplary, and special or punitive damages, nor for any loss of revenue, profit or use, arising out of a breach of this warranty or in connection with the sale, maintenance, use, operation or repair of any Trollbeads product. In no event will Trollbeads United States, Inc. be liable for any amount greater than the purchase price of the defective product. The disclaimers of liability included in this paragraph 4 shall remain in effect and shall continue to be enforceable in the event that any remedy herein shall fail of its essential purpose.

5. THIS WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY FOR TROLLBEADS United States, Inc. AND IS IN LIEU OF ALL OTHER EXPRESS AND IMPLIED WARRANTIES, TROLLBEADS United States, Inc. SPECIFICALLY DISCLAIMS ALL OTHER EXPRESS AND IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. No person or entity is authorized to bind Trollbeads United States, Inc. to any other warranty, obligation or liability for any Trollbeads product. Installation, operation or use of the Trollbeads product for which this warranty is issued shall constitute acceptance of the terms hereof.

5. Returns

All purchases made on this website are eligible to be returned within 30 days of delivery from within the US. Simply use the pre-paid label provided by our customer care team and return the items to us in new, unused condition. NOTE: should you choose to use the pre-paid return label that was included with your order, a $2.99 handling fee will be deducted from your refund amount. You may use alternative shipping methods for your return at your own discretion. We recommend including insurance on all return packages that use alternate shipping methods but it is not required. Trollbeads is not responsible for lost, stolen, or damaged merchandise sent using an alternate return shipping method.

If you purchased items from a different online store or from a store location, please return the items to the original purchase location. We are unable to accept returns of items not purchased on this website, or returns that are sent from outside the US.

Jewelry purchased from the US online store is accepted for exchange if returned in saleable condition within 30 days. Some exclusions may apply. Please contact our customer care team for instructions and assistance with ordering your new items.

Should you choose to use a different shipping method, please note that we are unable to reimburse shipping or insurance charges incurred. While not required, we recommend adding shipping insurance to ensure safe arrival.

We will refund the value of the returned item and taxes (less shipping fee if pre-paid label is used) that you were charged within 7 - 10 business days of your return reaching our NJ facility. Expedited shipping charges are non-refundable. In the event we made an error on your order, all charges are eligible for refund.

Read our full Refund Policy here, including more information on how to return your order.

6. Campaigns & offers

All offers are only valid while stocks last. Discount codes are only necessary if they are clearly displayed.

Only purchases within the promotion period qualify free gifts. Offers and free gifts cannot be added to orders placed outside the campaign period.

If items qualifying for the free gift are returned, the free gift must also be returned.
If the free gift is not returned, we reserve the right to withhold the refund until we receive the free gift back.

Please note that the discount does not appear in the basket for Outlet items and items from the Set in Stone campaign. This is due to technical limitations of the website, but you can trust that your discount will be deducted.

If you want to use our Unique bead offer (3 for 2), you must add all three unique beads in the shopping cart. One of the beads will automatically have the price deducted and be free of charge in the shopping cart.

If we run seasonal and shorter campaigns and offers, the goods in question (the free gift) must be added in the shopping cart. The provided discount code must then be entered to claim the product as a free gift or its reduced price.

7. Disclaimer
We strive to always have a well-updated website and ensure that all information regarding our products is correct. However, errors may occur and in certain cases prices may be incorrect. If we discover a price error on a product that you have purchased on our website, we will contact you as soon as possible. In these circumstances, however, we will inform you of the correct price and you can thereby decide whether you wish to buy the product at the correct price. If we are unable to contact you, we reserve the right not to approve the purchase. We reserve the right to change prices on the website with immediate effect. We reserve the right for price changes, proofreading errors and technical errors on our webshop and correct them as soon as possible.

8. Third party applications

While visiting our website, you will notice that we use third party websites such as Facebook, Twitter, Pintrest, YouTube and Instagram to provide information about Trollbeads. Although individuals may have challenges accessing these particular websites, Trollbeads does not control or remedy the manner in which content is produced.

Reviews from our fantastic customers

VW Beetle Bead

Happy to have this charming bead as our family had our first VW 63 years ago and I still drive one today! Brilliant that Trollbeads created a mini model of this great Icon!

Viking Ship

So happy to have received the last Viking Ship! Beautiful craftsmanship…

Throat Chakra Bead

Bead is beautiful… It completes my chakra collection!

Maybe

Well the box is quite nice quality wise, mostly.
The problem is this. There is a compartment under a top that has a knob. The underside of the top has a mirror. A good thing.
The top fits so tightly that after pulling it out just three times the knob came unglued from the base. Only a matter of time before it rips free from the base of the top.

Thank you for taking the time to leave a detailed review, Kevin! If you experience issues with your Bead Box, please do not hesitate to contact our customer service team at info@trollbeads-unitedstates.com.

Let it Snow

Love this new lock.

Thank you for the review, Mary! The Stay Together Clasp is a gorgeous piece, especially for the winter season!

copper bangles and spacers

As always, Trollbeads does not disappoint. I received my 2 bangles in copper, one smooth and the other twisted. Although the spacers were a bit tarnished, they cleaned up nicely with warm soapy water and a buff!

Hi Marti, thank you for taking the time to leave a positive review! We are so happy to hear you are happy with your new Copper Bangle Set!

Beautiful Bead

I love the texture of the bead. The embossed snowflakes add so much to this wonderful bead!!

Thank you for the review, Rosie! The Snowflakes Bead is such a wonderfully beautiful and precise bead, and we hope you continue to enjoy Trollbeads!

Lights & Blankets Bead

Thank you for the positive review on the Lights & Blankets Bead, Linda! This is such a wonderful bead for the holiday season!

Small beads

The red bead is more orange than red. Beads were smaller than most. Returned.

Hi Rosemary, we are sorry to hear you are not completely satisfied with your purchase. Due to the handcrafted nature of our glass, there will be variation from bead to bead. Please take advantage of our exchange policy by contacting our customer service team.

Would like it a little larger. The color was more amber than red.

Thank you for taking the time to leave a review on the Round Red Onyx Bead, Janice! Our Customer Service team would be happy to help you exchange for a different version of this bead! Please feel free to reach out to us by phone or email if you would like to take advantage of our exchange.

Beautiful Bracelet

I love this bracelet. The glass bead is a beautiful red color. The metal bead and clasp are very nice. I am also very happy with the shopping experience with Trollbeads. I always get my items in a timely manner, and I have never had any issues with any of my purchases. Trollbeads make the best beads and make shopping very easy. I am very satisfied with my overall experience.

Thank you so much for the stunning review, Barbara! We absolutely appreciate your feedback, and we are thrilled to hear about your smooth shopping experience with Trollbeads. We hope you continue to grow your collection with us!

Nature Girl

This is a beautiful pendant. I love the details on it and it’s beautiful on a bangle/bracelet and it m a Fantasy necklace. I definite must have for a collector!

Thank you for the wonderful review, Aali! The Nature Girl Pendant is certainly a stunning addition to any Fantasy necklace, bangle, or bracelet. We hope you continue to enjoy your Trollbeads!

Beautiful Aventurine!!

Just a beautiful bracelet, but how do I just buy more stones separately?

Hi Janet, thank you for your positive review! We are so happy to hear you are enjoying the beautiful Green Aventurine Foxtail Bracelet. To add more beads separately, simply visit your local Trollbeads retailer or you can order individual beads from our website! If you need assistance with an order, our customer service team can be reached at info@trollbeads-unitedstates.com. You can find your nearest Trollbeads retailer using the link below:

https://www.trollbeads.com/pages/store-locator

Silver spacers

They work well. They keep the beads in place and they are almost invisible.

Thank you for taking the time to leave a positive review on the Trollbeads Silver Spacers, Marlene! Our spacers are a must have for anyone who wants to keep their beads in place on a necklace, bangle, or bracelet!

Black Onyx Bead

Lovely bead, perfect for so many outfits no matter if it's on your bracelet or necklace!

Thank you for the great review, Karen! The Black Onyx Bead is such an elegant gemstone, and really fits well with any outfit, bracelet, necklace, or bangle!

Can be simple and elegant

Fantasy necklace can be wear in a simple way, just adding a stopper and it transformed.

Thank you for taking the time to leave us some positive reviews, Lulu! The Black Onyx is a personal favorite of mine, and I hope you continue to enjoy your Trollbeads for many years to come.

First buy and Surpass the Expectation

Fantasy and versatile, the pearl and the oxidized silver necklace makes my day.

Thank you for the positive review, Lulu! The fantasy necklace is a gorgeous designer piece from Trollbeads, and the pearl is stunningly elegant! We are so pleased to hear you are happy with your purchase.

Beautiful leather bracelet

I purchased this for my granddaughter and was very pleased that she loved it.

Hi Rose, we appreciate your review. We are so glad to hear your granddaughter loves her new Bracelet, and we hope she continues to add new beads!

Violet sky bead

This bead is absolutely beautiful. The hint of blue makes this bead look stunning on my bracelet! Love it!

Hi Niki, thank you for your review! The Violet Sky bead is beautiful, and is a People's Uniques 2023 winner!

Horrible

I bought 2 spacers, but they did not match. One was deeply oxidized, as these particular spacers should be. The other was splotchy—like someone had botched an attempt to polish it—and much brighter. Also, it was slightly bent near the silicone ring. It did not fit the chain as snuggly as the other. I should have returned both of them. So disappointed in this purchase.

Hi Mary, thank you for taking the time to write an honest review. Due to the handcrafted nature of our products, there will be variation from bead to bead and we're sorry to hear that you weren't completely satisfied with your purchase. Please reach out to our Customer Service team if you would like assistance with an exchange for another item.

Charms

Love the Halloween ones. Wish the would do a ghost 👻

Thank you for the positive review, Cindy. The Halloween beads are always a big hit! The limited edition Scary Cat Bead is a must have for any Halloween lover!

Rainbow facet bead

This bead is very beautiful and looks stunning on my bracelet!

Hi Niki, we appreciate your review. The Rainbow Facet bead is very sought after as it is 2023 People's Uniques winner, we hope you continue to enjoy your Trollbeads!

Sweet Dragon Clasp

Love my clasp. I have my bead for many years and have the dragon bead tthat is no longer available. The clasp completes the look.

Hi Vicky, we are so pleased to hear about your positive review on the Sweet Dragon Clasp. It sounds like you have a neat dragon inspired bracelet!

None

Hi Buddy, thank you for taking the time to leave a review on the Buttons Bead. We hope you continue to grow your Trollbeads collection with us!

Beautiful

Lovely spacer that adds a bit of the universe to your designs.

Thank you for taking the time to leave a review, Rebecca! The Night Sky Spacer has such an interesting design!

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