General information:
Trollbeads United States, Inc
Phone: 1 (855) 380-8764
Email: info@trollbeads-unitedstates.com

1. Purchases made on Trollbeads.com

Shopping at Trollbeads.com is not considered a legally binding agreement. Put your desired items in the shopping cart on the website. You can edit your shopping basket at any time by clicking on the shopping bag icon in the top right corner of the website. Here you can also write a comment on your order. Then click 'Check out' and you will now have to fill in your information. Here you can also add a discount code if needed. Then go through the delivery and payment steps by selecting your preferred payment and delivery methods. Please review your order before confirming your purchase.

You will then receive an order confirmation by email, which is an electronic receipt for the receipt of your order. You will also receive emails along the way with shipping and delivery updates.

We are happy to provide additional assistance to help you with issues placing your order or locating specific items, or for special requests. Please contact our customer service team via telephone during normal business hours for immediate assistance: Monday – Friday from 8:30 AM – 4:30 PM EST at phone 1 (855) 380-8764. You can also email your requests to info@trollbeads-unitedstates.com and we will do our best to respond within 1 business day.

2. Payment

Placing your order on this website is completely safe and secure. We offer secure payments processed through Adyen. We currently accept Visa, Mastercard and American Express, as well as Paypal. For your personal security, we do not store any customer credit card information and require the payment information be entered each time you place an order on the site. Any refunds due to you will be credited back to the same method of payment used during purchase.

3. Shipping and delivery

Orders are shipped from the closest Trollbeads location or warehouse to the shipping address provided at the time of purchase. When standard shipping is selected, orders will typically leave our facility within 2 - 4 business days (may be up to 5 business days during extremely busy holiday periods).

Estimated transit/delivery time within the continental US is 2 - 5 business days.

Outside the continental US, please allow 3 - 7 extra business days for shipping to US territories.

Estimated transit/delivery time for international orders is 10-19 business days (Central and South American orders)

Your order will be carefully packed in protective materials, and you will receive a shipping notification via email when your package is on its way.

Read our full Shipping Policy here, including shipping costs and more information on Central and South American orders.

Unfortunately, we do not ship to P.O. boxes, APO addresses or commercial addresses.

4. 2 year warranty

Trollbeads United States, Inc. warrants to the original end-user that this Trollbeads product will be free from defects in material or workmanship. The term of this warranty is limited to twenty-four (24) months from the end-user’s date of purchase, whether or not actual use begins on that date.

Limitations and Exclusions:

Trollbeads United States, Inc. is a wholly owned subsidiary of Trollbeads A/S. The obligations of each under this warranty, and the sole remedy for any breach thereof, are limited to repair, at Trollbeads A/S manufacturing facility, of any parts or parts of its Trollbeads products which prove to be defective, or, in Trollbeads United States, Inc. sole discretion, replacement of such products. All returns of defective parts or products must include the product model number and serial number, and must be made through an authorized Trollbeads retailer. Authorized returns must be shipped prepaid. Repaired or replacement parts will be shipped to the retailer by Trollbeads United States, Inc.

1. The warranty provided herein does not cover charges in labour or other costs incurred in the troubleshooting, repair, removal, installation, service or handling of parts or complete products.

2. All claims under the warranty provided herein must be made within ninety (90) days from the date of discovery of the defect. Failure to notify Trollbeads United States, Inc. of a warranted defect within ninety (90) days of its discovery voids Trollbeads United States, Inc. obligations hereunder.

3. The warranty provided herein shall be void and of no effect in the event that (a) the product has been used outside the manufacturers’ specific use; (b) the product has been subjected to misuse, neglect, accident, improper or inadequate maintenance, corrosive environments, environments containing airborne contaminants; (c) unauthorized modifications are made to the product.

4. The warranty provided herein is for repair or replacement only. Trollbeads United States, Inc. shall not be liable for any loss, cost, damage, or expense of any kind arising out of a breach of the warranty. Further, Trollbeads United States, Inc. shall not be liable for any incidental, consequential, exemplary, and special or punitive damages, nor for any loss of revenue, profit or use, arising out of a breach of this warranty or in connection with the sale, maintenance, use, operation or repair of any Trollbeads product. In no event will Trollbeads United States, Inc. be liable for any amount greater than the purchase price of the defective product. The disclaimers of liability included in this paragraph 4 shall remain in effect and shall continue to be enforceable in the event that any remedy herein shall fail of its essential purpose.

5. THIS WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY FOR TROLLBEADS United States, Inc. AND IS IN LIEU OF ALL OTHER EXPRESS AND IMPLIED WARRANTIES, TROLLBEADS United States, Inc. SPECIFICALLY DISCLAIMS ALL OTHER EXPRESS AND IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. No person or entity is authorized to bind Trollbeads United States, Inc. to any other warranty, obligation or liability for any Trollbeads product. Installation, operation or use of the Trollbeads product for which this warranty is issued shall constitute acceptance of the terms hereof.

5. Returns

All purchases made on this website are eligible to be returned within 30 days of delivery from within the US. Simply use the pre-paid label provided by our customer care team and return the items to us in new, unused condition. NOTE: should you choose to use the pre-paid return label that was included with your order, a $2.99 handling fee will be deducted from your refund amount. You may use alternative shipping methods for your return at your own discretion. We recommend including insurance on all return packages that use alternate shipping methods but it is not required. Trollbeads is not responsible for lost, stolen, or damaged merchandise sent using an alternate return shipping method.

If you purchased items from a different online store or from a store location, please return the items to the original purchase location. We are unable to accept returns of items not purchased on this website, or returns that are sent from outside the US.

Jewelry purchased from the US online store is accepted for exchange if returned in saleable condition within 30 days. Some exclusions may apply. Please contact our customer care team for instructions and assistance with ordering your new items.

Should you choose to use a different shipping method, please note that we are unable to reimburse shipping or insurance charges incurred. While not required, we recommend adding shipping insurance to ensure safe arrival.

We will refund the value of the returned item and taxes (less shipping fee if pre-paid label is used) that you were charged within 7 - 10 business days of your return reaching our NJ facility. Expedited shipping charges are non-refundable. In the event we made an error on your order, all charges are eligible for refund.

Read our full Refund Policy here, including more information on how to return your order.

6. Campaigns & offers

All offers are only valid while stocks last. Discount codes are only necessary if they are clearly displayed.

Only purchases within the promotion period qualify free gifts. Offers and free gifts cannot be added to orders placed outside the campaign period.

If items qualifying for the free gift are returned, the free gift must also be returned.
If the free gift is not returned, we reserve the right to withhold the refund until we receive the free gift back.

Please note that the discount does not appear in the basket for Outlet items and items from the Set in Stone campaign. This is due to technical limitations of the website, but you can trust that your discount will be deducted.

If you want to use our Unique bead offer (3 for 2), you must add all three unique beads in the shopping cart. One of the beads will automatically have the price deducted and be free of charge in the shopping cart.

If we run seasonal and shorter campaigns and offers, the goods in question (the free gift) must be added in the shopping cart. The provided discount code must then be entered to claim the product as a free gift or its reduced price.

7. Disclaimer
We strive to always have a well-updated website and ensure that all information regarding our products is correct. However, errors may occur and in certain cases prices may be incorrect. If we discover a price error on a product that you have purchased on our website, we will contact you as soon as possible. In these circumstances, however, we will inform you of the correct price and you can thereby decide whether you wish to buy the product at the correct price. If we are unable to contact you, we reserve the right not to approve the purchase. We reserve the right to change prices on the website with immediate effect. We reserve the right for price changes, proofreading errors and technical errors on our webshop and correct them as soon as possible.

8. Third party applications

While visiting our website, you will notice that we use third party websites such as Facebook, Twitter, Pintrest, YouTube and Instagram to provide information about Trollbeads. Although individuals may have challenges accessing these particular websites, Trollbeads does not control or remedy the manner in which content is produced.

Reviews

Scary cat

I love all the details of the scary cat. It goes very nicely on my Halloween Bracelet. Glow in the dark beads, highlight the Limited edition, scary cat

Amazing Love Declaration Pendant

Very beautiful delicate jewelry work! Satisfied with this purchase. Despite the fact that this bead is declared as a pendant, it looks great on a bracelet as a bead. Thank you to the Trollbeads team for the fast quality work on packaging, delivery and gifts!

Hi Kateryna, thank you for taking the time to leave a review on the Love Declaration Pendant! You are absolutely right, this piece can be worn in many different ways and also looks great as a bead on a bracelet. We here at Trollbeads are honored to create beautiful pieces such as this for our esteemed collecters and customers!

Elegant Fantasy Ring

Absolutely love this ring! Beautiful, well made and comfortable to wear. Love the versatility of changing beads for so many wonderful looks!

Hi Patty, we appreciate your positive review on the Fantasy Ring! We also love this piece, as it can be worn on it's own, or rather you can include any bead of your choice to style it! Versatile is a great word to describe our Fantasy Rings. We know you will enjoy this piece for many years to come!

Patriotic beads

Amazing beads and gemstones! Love them!

Hi Jennifer, we greatly appreciate you taking the time to leave a positive review! Thank you for your support, and we hope you enjoy your new beads for many years to come!

Emerald Moments Bead

Is a great addition to my collection.

Hi Sarah, we appreciate you leaving a postive review and we completely agree that the Emerald Moments Bead is a great addition to any Trollbeads collection! If you are into gemstones, green shades, and sparkles, then this is certainly the bead for you!

Amethyst Serenity Bracelet

Absolutely love it. I haven’t treated myself to a new bead or bracelet in ages. I’m back now. Purple is my color and love amethysts.

Hi Katharine, we are so pleased to hear you are enjoying our new Amethyst Serenity Bracelet! Welcome back to Trollbeads, we know you will not be dissapointed with this lovely piece!

Lovely mix of colors

Love the mix of colors in this bead. A lovely focal bead.

Hi Belinda, thank you for taking the time to leave a positive review on the Emerald Moments Bead! We agree, this bead can certainly be the focal point on any bracelet or bangle. The stunning sparkly emeralds ensure of that!

Beautiful bead.

My favorite

This bracelet is the GOAT. Feels great on the wrist and does not stretch out like other inferior brands. I have more than one.

Hi MsBee, this is a wonderful review! Thank you very much for taking the time to leave us a positive note such as this, we truly appreciate your support and hope you remain a lifelong Trollbeads enthusiast!

Beautiful Bead

May need to get one more !!!

Thank you for taking the time to leave a positive review on the lovely Magic Blue Bead, Belinda! We absolutely encourage you to get one more, remember, no two Trollbeads pieces are exactly alike! We hope you will always enjoy this piece!

Love my charms

I love trollbeads. They are so unique and special to me. I use to purchase them years ago, now I can’t find a store. But will continue ordering on the website

Thank you very much for leaving a positive review on the Head of Buddha Bead! We truly appreciate your support, and if you would like to visit a store that carries Trollbeads around your location, we encourage you to visit our store finder at: https://www.trollbeads.com/pages/store-locator.

We hope you continue to enjoy your new beads for many years to come!

Added to my 4th of July bracelet

Sunshine Bead

Hi Kathleen, we appreciate your positive review on the Sunshine Bead! We hope you continue to enjoy your new piece!

Its' simplicity makes it an elegant choice for butterfly lovers everywhere. Love it.

Hi Sandra, thank you very much for leaving a positive review on the Dancing Butterfly Clasp! If you enjoy butterflies, this is definitely the clasp for you. We hope you enjoy this piece for many years to come!

A keeper

A really stunning clasp. I wasn’t expecting to pick out this particular clasp, but I am so happy I did. It is so elegant and classy looking. And will also look great with ripped jeans!

Hi MsBee, thank you very much for taking the time to leave a positive review on the Hidden Beauty Clasp! We agree, this clasp is elegant and filled with details, and it sounds like you already have an outfit picked out for the occasion!

Beautiful bead!

Absolutely beautiful! When I saw this bead had to have it! The memories I have of the beach puts a smile on my face,! Spending time at the beach ( Jersey shore) will last me a life time! Every bead you design has memories or will be making new memories not just fore I'm sure for you and your amazing customers. Thank you so much for all your hard work dedication and wonderful craftsmanship! Thank you for that gorgeous bead! Anyone whom purchase this bead will not be sorry. I thank you again!
Marci

Hi Marcy, we absolutely appreciate your detailed and positive review on the Memory Beach Bead! We love hearing your experience at the shore, as this is the essence of our newest collection. We are pleased to create lifelong meaningful pieces that you can cherrish for years to come, and we thank you for being a Trollbeads collector!

peacock feather bead

I own a few of these that I wear on different bracelets, I absolutely love them. They're beautiful. And the craftsmanship is top notch!

Hi Suzanne, thank you very much for your positive review on the Peacock Feather Bead! We agree, these beads are absolutely beautiful and it fits quite nicely on many different bracelet, bangle, or necklace designs. Trollbeads promises to continue delivering top notch quality products!

Little Work of Art

The Mermaid Reflections glass bead is a TB Club exclusive. I always find it difficult to buy glass Trollbeads online - each one is a truly unique artisan piece. I'm glad I ordered this bead, it's remarkably detailed, the colors are set crisply apart in scalloped patterns resembling mermaid "scales". So pretty!

Hi Aubrey, we absolutely appreciate you taking the time to leave a detailed and positive review on the lovely Mermaid Reflections Bead! The wonder of Trollbeads is that each bead is unique, no two are the exact same! The detail and colorations of the Mermaid Reflections Bead are stunning, we know you will enjoy this piece for many years to come!

Round Garnet Bead

Perfect for my 4th of July bracelet.

Hi Jean, thank you for leaving a 5-star review on the Round Garnet Bead! The colors of this bead absolutely make it a great addition for a 4th of July themed bracelet. We hope you enjoy the summer holidays with Trollbeads!

Sea scape

Love the clasp

Hi Dawn, we appreciate you taking the time to leave a positive review on the Conch Clasp! This summer is the perfect opportunity to throw this clasp on any Trollbeads carrier you own, and develop your own sea themed bracelet!

Beautiful colors of stones on this clasp

Beautiful colors of stones on this clasp that just goes with and makes all designs pop even more. Great Customer Care!!

Hi Elisa, the Clasp of Awareness is simply exquisite in person, and flows quite well on most bracelet ideas! We know you will enjoy this clasp for many years to come, and we greatly appreciate your feedback. Thank you for being a Trollbeads supporter!

Beautiful!

Really like this bead, it’s very unique!

Hi Kimberly, we appreciate your review on the new Mermaid Memory Bead! This beautiful glass bead was just released for our summer collection, and has been a big hit so far. The colorations are very unique, and this bead does a great job of capturing the essence of Trollbeads. Thank you for being a Trollbeads collector!

Grandmother’s Bracelet

I purchased the T, M, and O spacers. The first initial of my 3 grandkids. I also got the leather cord. The spacers went on easily onto the cord. I added several glass beads. It made a nice Grandmother’s Bracelet. I’ve already gotten compliments.

Hi Cindy, thank you so much for taking the time to write this detailed review on our new Letter Spacers! This is the beauty of Trollbeads, and you are using them exactly as we designed! We would love to see your Grandmother's Bracelet, we bet it is lovely and also very unique!

Even better in person

Beautiful clasp with easy to see paw prints.

Hi Nancy, we greatly appreciate your review on the new Never Lost Clasp! This Clasp is perfect for animal lovers, and the paw prints are very visible and defined. We know you will enjoy this piece for years to come!

Gift

Daughter loves it. I believe it’s overpriced but bought anyway

Hi Trish, we appreciate your honest and thoughtful review of the Fantasy Necklace! This is a perfect gift for someone looking to venture into the Trollbeads family, and we hope your daughter enjoys her new piece for many years to come!

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