Trollbeads United States, Inc
Phone: 1 (855) 380-8764
1. Purchases made on Trollbeads.com
You will then receive an order confirmation by email, which is an electronic receipt for the receipt of your order. You will also receive emails along the way with shipping and delivery updates.
We are happy to provide additional assistance to help you with issues placing your order or locating specific items, or for special requests. Please contact our customer service team via telephone during normal business hours for immediate assistance: Monday – Friday from 8:30 AM – 4:30 PM EST at phone 1 (855) 380-8764. You can also email your requests to firstname.lastname@example.org and we will do our best to respond within 1 business day.
3. Shipping and delivery
Estimated transit/delivery time within the continental US is 2 - 5 business days.
Outside the continental US, please allow 3 - 7 extra business days for shipping to US territories.
Unfortunately, we do not ship to P.O. boxes, APO addresses or commercial addresses.
4. 2 year warranty
Limitations and Exclusions:
Read our full Refund Policy here, including more information on how to return your order.
6. Campaigns & offers
Only purchases within the promotion period qualify free gifts. Offers and free gifts cannot be added to orders placed outside the campaign period.
If items qualifying for the free gift are returned, the free gift must also be returned.
If the free gift is not returned, we reserve the right to withhold the refund until we receive the free gift back.
Please note that the discount does not appear in the basket for Outlet items and items from the Set in Stone campaign. This is due to technical limitations of the website, but you can trust that your discount will be deducted.
If you want to use our Unique bead offer (3 for 2), you must add all three unique beads in the shopping cart. One of the beads will automatically have the price deducted and be free of charge in the shopping cart.
If we run seasonal and shorter campaigns and offers, the goods in question (the free gift) must be added in the shopping cart. The provided discount code must then be entered to claim the product as a free gift or its reduced price.
We strive to always have a well-updated website and ensure that all information regarding our products is correct. However, errors may occur and in certain cases prices may be incorrect. If we discover a price error on a product that you have purchased on our website, we will contact you as soon as possible. In these circumstances, however, we will inform you of the correct price and you can thereby decide whether you wish to buy the product at the correct price. If we are unable to contact you, we reserve the right not to approve the purchase. We reserve the right to change prices on the website with immediate effect. We reserve the right for price changes, proofreading errors and technical errors on our webshop and correct them as soon as possible.
8. Third party applications